How to Answer Mock Call - Probing Techniques and Customer Support Resolution
0:57
TikTok.iamnotcoco
How to Answer Mock Call - Probing Techniques and Customer Support Resolution
Learn effective probing techniques to clarify customer concerns and provide satisfactory resolutions in mock call scenarios. Enhance your customer support skills now! Coco Castro(@.iamnotcoco). original sound - Coco Castro. Mock Call Guide - Basic Call Flow - Part 2🥰 #fypシ #buhaycallcenter #bpo #finalinterview #newbie #bponewbie #interview ...
4K viewsOct 28, 2023
Mock Call Examples
54K views · 2K reactions | Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon | Facebook
16:33
54K views · 2K reactions | Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon | Facebook
FacebookKwestyon
54.6K views2 weeks ago
How to Pass a Mock Call Test: It's Actually Simple!
How to Pass a Mock Call Test: It's Actually Simple!
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Jul 26, 2020
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